Leading with Empathy: Redefining Operations Through the Lens of Guest Experience
By Dr. Rocky Kalra Hospitality has always been described as the business of serving people. Yet, as our industry embraces technology, automation, artificial intelligence, and evolving guest expectations, it is worth asking ourselves a simple question: What truly makes a guest feel cared for? In my experience, it is rarely the grandeur of a lobby, the […]
BEAUTY OF STRESS
Stress has become an unavoidable companion in our fast-paced lives, affecting our well-being and overall happiness. It is important to understand that stress is not something imposed upon us by external forces; rather, it is self-created. By acknowledging this fact and taking conscious steps, we can regain control over our lives and find inner peace. […]